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Terms & Conditions

Cancellations and amendments

 

It may be necessary to cancel your break due to illness, accident or change of circumstances. If you have taken out an insurance policy you will need to contact your insurers directly.

As soon as you know that you need to cancel, call the Customer Care team on 01704 330700 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Cancellation charges are calculated from the date we receive your written instructions by email, please see table below:

 

 Days before you 
 start your break

 Cancellation 
 charge

 43 days or more

 Loss of deposit

 42 – 15 days

 50%

 14 days or fewer

 100%

 

Deposit payments are non-refundable and non-transferable in all circumstances. Any refunds due can only be made by the original payment method. If you have not arrived by 8am on the morning after your break was due to commence, or notified us by email This email address is being protected from spambots. You need JavaScript enabled to view it. in advance that you will be arriving late, we will assume that the break is cancelled and the total cost will be forfeited. Any refunds given in respect to payments made by credit/debit card will be repaid to the same card. Payments made with vouchers or credit notes will not be refunded.

 

Date changes and venue transfers:

If you wish to transfer your booking to another event you may do this up to 28 days before the start of the original event subject to availability.  An amendment fee of £10 will apply. You will also incur additional charges if the cost of your event/holiday rises. If you wish to change your booking, please contact the Bookings team on 01704 330700 or email This email address is being protected from spambots. You need JavaScript enabled to view it..  Requests must be made by email or by telephone by the lead name on the booking only. Changes made within 28 days of the start of the event are treated as a cancellation and subject to cancellation charges.